Frequently Asked Questions
Everything you need to know about Nitori Furniture products, shipping, and services.
What are your standard delivery times and shipping costs?
Standard delivery typically takes 5-10 business days depending on your location. Shipping costs are calculated based on the weight of the furniture and your distance from our warehouse; however, we offer free shipping on all orders over $500.
Does Nitori Furniture offer professional assembly services?
Yes, we offer white-glove delivery and professional assembly services for an additional fee. You can select this option at checkout to have our experts set up your new furniture and remove all packaging materials.
What is your return policy for furniture items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery provided it is in its original condition. Please note that a restocking fee may apply to large items.
Do your products come with a warranty?
All Nitori Furniture products come with a standard 1-year limited warranty covering manufacturing defects. We also offer extended protection plans for purchase that cover accidental stains, tears, or structural damage.
Can I request fabric swatches before making a purchase?
Absolutely. We understand the importance of color and texture in your home. You can order up to five fabric swatches for free through our website to help you make the perfect choice for your space.
How can I track the status of my furniture order?
Once your order has shipped, you will receive an email with a tracking number and a link to our logistics partner's portal. For large freight items, the carrier will contact you directly to schedule a specific delivery window.